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Introduction to Interpersonal Skills: Listening and Helping for Professionals - Course Overview

This CSCT short course comprises of: a one-day, five-hour workshop on Introduction to Interpersonal Skills: Listening and Helping for Professionals and is aimed at anyone wishing to improve their skills in this area.
Participants who attend the workshop will be given a CSCT Certificate of Attendance.

Entry requirements

No formal entry requirements other than using or intending to use listening and helping Skills (such as in social and health care settings).

Aims of this workshop

Introduction to Interpersonal Skills will address:

  • Skills to improve awareness of and enhance use of communication in personal and professional settings.
  • The applicability of interpersonal skills in a helping relationship.

Course content

At the end of this workshop participants will be able to answer the questions:

  • What are interpersonal skills?
  • What are potential blockages to good communication?
  • What roles do self-awareness and ethics play in the use of interpersonal skills in a helping interaction?

Workshop activities

  • Trainer and group led discussion
  • Practical exercises in pairs and small groups
  • Personal reflection

Learning outcomes of this workshop

At the end of this workshop participants will have:

  • Defined the meaning and use of interpersonal skills
  • Identified various listening skills
  • Identified personal viewpoints that impact on communication (e.g. assumptions, beliefs, feelings)
  • Identified potential blockages to good communication and ways to overcome them
  • Identified own learning needs and areas for development

HOW TO ORDER

Please fill in the form (click here) and post or fax it to:

CSCT Ltd, 13 Coleshill Street,
Sutton Coldfield,
West Midlands B72 1SD,
Tel: 0870 163 6900,
Fax: 0121 355 5581